Frequently ASked Questions
If order is placed before 3pm est product will ship same day, otherwise it will ship out the following business day. You will receive a shipping confirmation notice via email when your order has been placed and when it has been shipped. If it's been more than a few days since placing your order and have not been notified, feel free to reach out to us at email@example.com.
You will receive a shipping confirmation notice via email when you order has been placed and when it has shipped. It will contain information to track your order. If it has been more than a few days since entering your order and you have not received a shipping confirmation contact us at firstname.lastname@example.org
That's not good! We can figure this one out, please contact us at email@example.com
You will receive one via email but if you misplaced it or would like another copy feel free to contact us at firstname.lastname@example.org
Yes! In fact, we offer free shipping after a purchase of $50 or more (USA only) on all our apparel use the code FREESHIP at checkout!
Instructions on clothing care will be on the neck tags of our products. If you have any questions feel free to contact us at email@example.com.
We’ve made mistakes too, picking the wrong character can be detrimental to the match. Once you've placed your order it's too late to make changes at that point manually. Fear not, just contact us as soon as possible so we can fix your order promptly at firstname.lastname@example.org before it ships.
We usually fill orders quickly which can make it hard to add to your order or to cancel your order from shipping. Contact at email@example.com as soon as you can so we can accommodate the situation!
Under our normal circumstances you can expect your order to be shipped same day as long as order is placed before 3 pm est. This does not include shipping from our location. That can be up to two weeks depending on location. For international shipping from our location to your country is depending.
You will be charged once upon your completed order. Just as we start preparing it for shipment! If something happens for whatever reason we'll reach out to you, and if we don't catch it don't hesitate to get in contact with us at firstname.lastname@example.org.
We accept both debit and credit cards from Visa, MasterCard, American Express & Discover.
All unused product(s) of the wrong size should be sent back within 30 days of purchase. We do offer exchanges and size changes if requested. You can return your purchase by simply resealing the product by any means available. Please contact us when you wish to do so and we can arrange for the return and exchange of your item postage costs are covered by the customer. Contact us at email@example.com for further questions.
Sorry, only products that are in unused condition may be accepted for returns. Please view our return policy.
A card security code is an added safeguard for your credit card purchases. Depending on your credit card, it is a 3- or 4- digit number printed on the back or front of your credit card. For online credit card purchases from us, the security code is required information.
Absolutely. Our provider Shopify has several security precautions within the site such as TRUSTe security as well as the U.S.E.U. Safe Harbor framework. If you're concerned with your credit card information we work through Stripe which has an impeccable security. You can find more information here https://stripe.com/help/security.